Your Questions, Answered

  • We offer full-service property management for long-term rentals, mid-term furnished rentals, and select short-term rentals in the Black Hills area. Our services include marketing, tenant screening, leasing, maintenance coordination, rent collection, inspections, financial reporting, and trust-account compliant bookkeeping.

  • We manage rentals throughout the Black Hills region, including Lead, Deadwood, Sturgis, Piedmont, Summerset, Spearfish, and Rapid City.

  • Yes. We manage select vacation rentals and provide complete turnover, hot tub care, guest messaging, listings optimization, and cleaning coordination. We’re Airbnb Superhosts with a 4.93+ rating.

  • Professional Management Powered by Guesty

    At New Moon Properties, we manage our short-term rentals using Guesty, a leading professional property management platform trusted by top operators worldwide.

    Guesty allows us to deliver a higher level of service, consistency, and transparency for our property owners while maintaining an exceptional experience for guests.

    How Guesty Benefits Property Owners

    Centralized Listing Management
    Your property is professionally managed across Airbnb, VRBO, and other booking platforms from one system, reducing errors and maximizing exposure.

    Accurate Calendars & Pricing Control
    Real-time calendar syncing prevents double bookings, while pricing rules and seasonal strategies help optimize nightly rates.

    Automated Guest Communication
    Guests receive timely, professional messaging before, during, and after their stay—improving reviews while reducing unnecessary owner involvement.

    Owner Transparency & Reporting
    Guesty provides detailed reservation data, income tracking, and reporting tools so you can clearly see how your property is performing.

    Scalability Without Sacrificing Care
    Automation allows us to scale efficiently while still providing hands-on oversight, maintenance coordination, and personalized property care.

  • Our fees vary depending on property type (long-term, mid-term, or short-term).
    Most long-term rentals follow a flat monthly percentage of rent, and short-term rentals follow a revenue-share model. Contact us for a custom quote.

  • We conduct full background checks including credit, criminal history, employment verification, landlord references, and income qualification.

  • We coordinate repairs through trusted local vendors and provide detailed logs for every maintenance item. Owners receive copies of invoices and have the option to set a maintenance spending limit.

  • Yes. Owners receive monthly financial statements, itemized expense logs, and records of rent collection, maintenance, and turnover notes.

  • You can apply through the listing on RentRedi or a link provided in the property listing. Applications include credit, background, and income verification.

  • Tenants can submit maintenance requests through our online portal or by texting/calling our management line. Emergency issues are handled immediately.

  • Pet availability varies by property. Each property owner sets their own pet policy.